Valko Creative Oy,

Business ID: FI27761563,

Address: Suovaniityntie 20 D,

00760 Helsinki;

We sell our products to businesses and individuals in the EU. These terms of delivery are applied to product orders on our online shop and to similar deliveries.

These terms of delivery are valid from 01/08/2018. We may unilaterally change delivery terms from time to time, so please check out our delivery terms each time you order products from our online store.

Products and pricing

The features and prices of online products are shown in the product presentation of each product. We reserve the right to change prices and shipping costs, so please check the prices before you accept the order. Product prices appear in the shopping cart and order confirmation.

Shipping costs

Possible shipping charges for the order will depend on the product itself (e.g. weight, packaging) and on the delivery method chosen and will be automatically added to the total amount of the order. You will see shipping charges for your order (if any) in your shopping cart before confirming the order.

Delivery time

The most common delivery time for the EU area is 3-5 business days, depending on the order and delivery method. 

Limitation of liability

LuKLabel shall not be liable for any direct, indirect or other damages, other than those referred to in the Consumer Protection Act or any other applicable law, in connection with the order, delivery, or product.

Disputes

We will strive to settle any disagreements about your order primarily by negotiating, so please first contact our customer service.

If a dispute concerning the trade agreement cannot be settled by negotiations between the parties, the consumer may refer the matter to the Consumer Disputes Board (www.kuluttajariita.fi). Before doing so, the consumer must contact the Consumer Advisory Services (www.kuluttajaneuvonta.fi).

Ordering and terms

You can order products on our website by moving them to your shopping cart and confirming your order and paying for the products in your shopping cart. When ordering at our online store, you are required to familiarize yourself with our current delivery terms and conditions. You understand that your order, as approved and confirmed by us, will be binding, except in the cases mentioned below, and will create a contract between us with these terms of delivery.

Paying and payment methods

You can pay through the Checkout or PayPal payment options, which are reliable and functional ways for you to handle your payment.

Another payment service provider is:

Paytrail Oyj (2122839-7) is the payment intermediary-service executor and payment-service provider in cooperation with Finnish banks and credit institutions. Paytrail Oyj appears as a payee on a bank statement or payment card invoice and passes it on to the merchant. Paytrail Oyj has a payment institution licence. In the event of a complaint, please first contact the supplier of the product.

Paytrail Oyj, Business ID: FI21228397

Innova 2

Lutakonaukio 7

40100 Jyväskylä

Phone: +358 (0)20 718 1830

www.paytrail.com

You can also pay with Paypal account.

Order and payment confirmation

After making a successful order, your order confirmation will be sent to your email, so please provide your email address when you place an order. The order confirmation also confirms the payment method used. If, for any unexpected reason, we cannot confirm your order, we will notify you by email as soon as possible.

Right of withdrawal and terms of returns

For us it is important that shopping with us will bring you joy. Our customers always have a 14-day right to exchange and return under the Finnish Consumer Protection Act. If the product does not meet your expectations, you can return it within 14 days of receiving if the product is unused and in the condition in which you received it and all parts of the product are included. The price of the order or returned products will be refunded to your bank account or credit card according to the payment method used. Please pack the product carefully and take the package to the nearest post office.

Failure to retrieve the delivery is not an official cancellation; we will collect all shipping costs from your balance. Discount products have a normal return policy.

Cancellation notices must be emailed to us at:

info@luklabel.fi

Please tell us your name, order number, and which products you would like to return. Then, take the package to the nearest post office.

Our return address:

LuKLabel

Suovaniityntie 20 D

00760 Helsinki

Finland

tel. +358 (0)40 7636 846

Delivery inspection, errors, and problematic situations

Please check the delivery immediately after receiving it. If the product has been lost or damaged during transportation or otherwise does not correspond to your order, or is incorrect, please inform our customer service as soon as possible and within 14 days, so we can agree on how we will correct the error. In consumer trade, we follow binding consumer-protection law provisions for defects.

Customer service

Our staff will help you with any questions you may have about your order. Please contact us by email or phone:

info@luklabel.fi

+358 (0)407636846